I took a customer service class with this title last week. It was presented by Kirby Nocker of RKDN Consulting. The class was hosted by the Wolf River Builders Association and tailored for that industry. The tips that were shared can benefit most businesses, however.
It truly is customer service that separates us from our competition. Anything we can do to enhance the experience of our clients helps to ensure we meet their expectations and have their repeat business and positive word-of-mouth advertising.
Kirby touched on how businesses need to be choosy about who they work with and take accountability for meeting the expectations of their clients. It’s easy to assume that we know what customers want. How much better it would be if we actually knew. It’s important that both buyer and seller tell what they expect from the initial interview and periodically discuss how things are going.
RKDN offers sales training and business planning. Kirby can be reached at (920) 809-7536 (RKDN).
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